Outdoor Furniture Warranty

Marco Polo Furniture’s Outdoor Warranty is a limited non-transferrable warranty which is valid from the original date of purchase to the original purchaser with proof of purchase (original itemized sales receipt with date of purchase).

 

Cushions
Marco Polo Furnishings offers the original purchaser a one-year limited warranty on manufacturing defects on the outdoor cushions. The fabric on the cushions has a two-year warranty against abnormal discoloration and/or fading due to defects in raw materials. Fabric rips, tears or pilling in upholstered or woven products due to normal wear and tear are not covered. Fading and/or discoloration of fabrics resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other cause are not covered. Mildew will grow on dirt, dust, pollen, and other organic matters on fabric covers; this is not covered by warranty. Softening of cushions or foams is part of normal wear and tear process and is not considered as defective. Shrinkage of covers due to improper cleaning procedures will void the warranty. Customer’s Own Material (COM) fabrics are not covered under this warranty.

Resin Wicker
Marco Polo Furnishings provides the original purchaser a three-year warranty on resin wicker against fading or cracking. This warranty applies to installation following proper care, maintenance, and storage procedures. Warranty does not cover minor variations in color, texture or finishes and surface imperfections that result from the casting and/or finishing process.

 

Resin Rope

Marco Polo Furnishings provides a three-year warranty on woven rope resin against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unravelling due to normal wear and tear is not covered.

Resinwood
Marco Polo Furnishings provides a three-year warranty on our resinwood slats against defects in materials or workmanship. Any alterations to the wood render the warranty void.

 

Our resinwood products are virtually maintenance free since they have exceptional resistance to fading, moisture, insects, splintering, and other common outcomes from environmental stress that one observes with treated lumber or wood fibre composite products. Resinwood is made with polystyrene and due to its unique nature, severe and direct sunlight may cause sun damage. Removing clear glasses and silverware from direct contact on the surface is recommended. Burns and melting due to sun damage are not covered under warranty.

Frame
Marco Polo outdoor furniture frames have a five-year limited warranty against aluminum frame structural failure. Scratches and chips resulting from normal wear and tear are not covered.

Umbrellas and bases
Umbrella Frame, Finish, and Bases have a one-year limited warranty from the date of purchase during normal usage against manufacturing defects in materials and workmanship. Rust is a natural part of the aging process of all steel or iron-based materials and is not covered under the warranty. Umbrella damage caused from wind conditions is not covered. It is recommended that umbrellas be closed, removed from their base, and stored or laid horizontally. To ensure stability of your umbrella, please observe proper placement, and use a sufficiently weighted base.

 

Umbrella Canopy (Fabric)

Marco Polo Furnishings provides a one-year limited warranty on the canopy fabric against defects relating to workmanship and materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Umbrella damage caused from wind conditions is not covered. It is recommended that umbrellas be closed, removed from their base, and stored or laid horizontally. To ensure stability of your umbrella, please observe proper placement, and use a sufficiently weighted base.

 

This Limited Warranty Does Not Cover

  • Acts of nature (such as wind, freezing - including splitting and breakage from water accumulation in tubing)

  • Vandalism, Fire, Abuse, or damage of any kind

  • Animal damage

  • Normal wear & tear including scratches and chips or exposure to harsh chemicals or solvents

  • Wicker breakage due to scratches or excessive friction, glass breakage, and rust on steel
    Fading and wearing of hand-applied finishes as well as slight variations in color and texture of aluminum

  • Finishes and minor variations in wicker fibers

  • Fading, staining, pilling, wear, and mildewing of fabrics and compression of cushion fillings.

  • Alterations and/or modifications

  • Dye or other staining colors transferred from users clothing to the furniture in any way.

  • Burn marks including, but not limited to, those resulting from sunlight passing through the glass filled with.

  • Liquid which can at certain times act as a magnifying lens causing burns and other discolorations or modifications to surfaces (whether directly on the surface or in glass/plastic containers)

  • Damages due to improper assembly or handling

  • Clearance, discounted “as is” and damaged items

  • Variations of materials; dye lots, environment marks, scars, bites, rubs, wrinkles, stretch marks, pattern markings, and minor irregularities in color, surface, grain & texture

  • Use of alcohol, lacquer thinner, acetone, mineral spirits, or any alcohol-based cleaning products.

  • Use of glass products for seating or standing, in addition to other non-wear and tear uses.

  • Chipping of finishes resulting from impact.

  • Glass breakage, chipping, and cracking.

  • Installation/use issues arising from drilling, over-tightening of screws, improper storage, knife usage and improper transport/handling. 

  • Warranty does not cover mishandling by third party transport - please consult with your carrier in these cases.

  • In pool or seaside use, finishing failure or hardware damage caused by neglecting to provide reasonable and necessary care. In seaside or pool area use, salt and chlorides can accumulate and cause built up of aggressive corrosive matter. Weekly surface cleaning is recommended to prevent blistering of resin and oxidation of frame or hardware.

  • Lost or misplaced feet, screws or other accessories shipped with the furniture.

  • Seasonal storage issues related to weather or water expansion. We recommend storing your furniture indoor or covered areas during the off season or not in use for prolonged period. Alternatively, you can protect your furniture under a furniture cover. All outdoor furniture should be stored in an upright position to allow for proper water drainage, serious structural damage caused by freeze or ice damage is not covered by warranty.

  • Bursting or cracking of tubing due to exposure to water and freezing temperature.


Not considered defects

  • Small air bubbles, surface waviness or light pitting on glass and mirror materials.

  • Minor differences between your furniture and samples, printed materials, and video or internet displays.

  • Discoloration when wet that returns to normal once dried.


Remedies
As a result of a valid warranty claim, Marco Polo Furniture will, at our discretion, repair, offer partial or full refund, or replace the item. A replacement will be in the original colour and style whenever possible; however, equal value replacement may be offered in the event of product or colour discontinuance. The warranty remedy will be for the damaged item only. During the first year after purchase, Marco Polo Furniture will pay all the freight costs to send the replacement to the site if within 100 km of any major centre. This does not include installation or labour costs. After the first year of purchase, Marco Polo will not be liable for any freight costs. If Marco Polo Furnishings has approved the replacement, the warranty period remains unchanged starting from the original date of purchase. Warranty service/replacement of any kind does not extend the warranty period.


Exclusivity
The warranties above are exclusive and in lieu of all other warranties and remedies: oral, written, expressed, or implied. Marco Polo Furniture will not be liable for any loss of use of the product, inconvenience, or damages of any character, whether direct, special, incidental, or consequential arising from the use or inability to use this product, or arising out of any breach of warranty, even if we have been advised of the possibility of such damages. Nor shall Marco Polo Furniture be responsible for any amount over the value of the replacement of the furniture.


LIMITATION OF DAMAGES: THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS: ORAL, WRITTEN, EXPRESSED OR IMPLIED. IN NO EVENT WILL MARCO POLO BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT.  

 

The terms of this warranty are subject to change without notice.

Indoor Furniture Warranty

Frame
Marco Polo Furnishings indoor furniture has a three-year limited structural warranty on the frame. Scratches and chips resulting from normal wear and tear are not covered.

 

Fabric

Marco Polo will warranty fabric manufacturing/material issues only within seven days of receipt of product.


Exclusions

  • Failure due to lack of routine maintenance. Standard maintenance and upkeep should be done at regular intervals.

  • Breakage due to abuse or misuse, alternation, or modification of the product. This includes breakage due to improper use of the chair (leaning, excessive weight, standing/using for elevation purposes).

  • Improper assembly, improper shipping, or handling by customer.

  • Damage caused by acts of nature, vandalism, or fire.

  • Damage caused by ammonia cleaners, suntan oils, and other harsh chemicals.

  • Dye or other staining colors transferred from users clothing to the furniture in any way.

  • Scratches and chips resulting from normal wear and tear.

  • Fabric rips, tears, or pilling in upholstered products.

  • Softening of foam for padded seat and back is part of normal wear and tear process and is not considered as defective.

  • Flattening or compression of cushions and pads.

  • Failure of powder coating finishes due to abrasion, including abrasion caused by stacking the furniture or scraping against other surfaces.

  • Normal fading of color caused by exposure to outdoor elements including UV damage through glass.
    Products that are sold in “as is” condition or clearance merchandise.

  • Minor variations in color, texture or finishes and surface imperfections that result from the casting and/or finishing process.

  • Any Product modification by reseller or consumer.

 

Not considered defects

  • Leather or leather emulating fabrics stretching, oil absorption, patina development, color/grain variations, wrinkles, and scratches. As a natural or natural emulating material each piece is uniquely enhanced by these characteristics.

  • Colour variations caused by lighting angles and markings displayed on fabric such as velvets and silks.

  • Minor differences between your furniture and samples, printed materials, and video or internet displays.

  • Discoloration when wet that returns to normal once dried.


Remedies
As a result of a valid warranty claim, Marco Polo Furniture will, at our discretion, repair, offer partial or full refund, or replace the item. A replacement will be in the original colour and style whenever possible; however, equal value replacement may be offered in the event of product or colour discontinuance. The warranty remedy will be for the damaged item only. During the first year after purchase, Marco Polo Furniture will pay all the freight costs to send the replacement to the site if within 100 km of any major centre. This does not include installation or labour costs. After the first year of purchase, Marco Polo will not be liable for any freight costs. If Marco Polo Furnishings has approved the replacement, the warranty period remains unchanged starting from the original date of purchase. Warranty service/replacement of any kind does not extend the warranty period.


Exclusivity
The warranties above are exclusive and in lieu of all other warranties and remedies: oral, written, expressed, or implied. Marco Polo Furniture will not be liable for any loss of use of the product, inconvenience, or damages of any character, whether direct, special, incidental, or consequential arising from the use or inability to use this product, or arising out of any breach of warranty, even if we have been advised of the possibility of such damages. Nor shall Marco Polo Furniture be responsible for any amount over the value of the replacement of the furniture.


LIMITATION OF DAMAGES: THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS: ORAL, WRITTEN, EXPRESSED OR IMPLIED. IN NO EVENT WILL MARCO POLO BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT.  

The terms of this warranty are subject to change without notice.